Test & Support Center

I've just created banner and want to test it if it works correctly. Where could I do it? Thanks!

Hey Adform, I was wondering what is the best way to add Adform clickTAG to Adobe Edge banner? Thanks.

Hello, Can you show me an example on how to implement polite loading in HTML banner? Thank you.

Hi, I'm trying to figure out how to work with HTML5 banner production instead of working with SWF banners. I'm forced to use Googles Web Designer Tool (https://www.google.com/webdesigner/). The reason for this is that I need to be able to upload my HTML5 banners in Google Adwords, and Googles specifications states: "Only HTML5 ads created with Google Web Designer are supported." Therefore I want to know if Adform supports HTML5 banners created in Googles Web Designer Tool?

I uploaded my Swiffy banner to Adform system, but it seems that clickTAG is not working. :/ So, could you tell me how clickTAG should be added on banners which are converted with Swiffy? Thanks.

Hi, what's the file size limit for a html5 Masthead-Pushdown-990x250? In flash it is 50 Kb...for html5? Let me know Thanks

Hi Team, I was searching the adform site for an example of a mraid tag but unfortunately couldn't find this. Can you please let me know if the following tag is compatible for mraid? <script language="javascript" src="https://track.adform.net/adfscript/?bn=********"></script> <noscript> <a href="https://track.adform.net/C/?bn=********;C=0" target="_blank"> <img src="https://track.adform.net/adfserve/?bn=********;srctype=4;ord=[timestamp]" border="0" width="300" height="…

Hi, does the external CDN loaded CreateJS count towards the "filesize budget"? Thanks

Im using the AdForm video player and I'm trying to listen to when the video has stopped playing. The below is not working for me, any ideas ? VideoPlayer = Adform.Component.VideoPlayer; sources = dhtml.getVar('videoSources', [{ "file": "assets/coke_980x240.mp4" }, { "file": "assets/coke_980x240.webm" }, { "file": "assets/coke_980x240.ogv" }]); vp = VideoPlayer.create({ sources: sources, loop: false, muted: false, autoplay: true, poster: 'images/poster.jpg' }); if (vp) { vp.removeClass('adform-vi…

Hi, I hope this finds you well. I was asked to make a filmstrip html banner for someone and , after a few searches I came across your html5 studio. It looks great but, I was left wondering a few things. How do I sign up to use it? What is the cost involved? Can I save my work in progress? Once a banner is made, can I just download the files and use them on my server or? Can I import the files downloaded into another tool, such as Adobe Edge? Forgive me for all these, most likely, silly qu…

Hey Adform, What is the template called, where you have a banner, which has fixed content inside, which means that when you scroll, the display window is moved, not the content? You might see an example here: http://www.nettavisen.no/ -Christian

Hello. I'm tryning to create a html5 banner, but I'm a complete beginner. I have an background image and i want to different png:s to appear on top of it. First one and then I want that to dissapear and then the other one. I manage to use animation to fade in the fist image, but how can I make it fade out after a while and then make the other image fade in? Sincerely /Gunnar

Im trying to learn this tool, trying to understand, how it works. The first thing i cant find is SAVE ... How could it be? Is it a joke? Could indeed be a software (even online) without possibility to save a project? Then how can i do some revisions, if my client asks for it? Can i just do the design work and publish it, or download a ready banner? Without any option to save a project ... Even if i close my browser - all my work is lost immediatelly. Do i something wrong? The second thing is rel…

Hi, I have created some banners that use inline SVG with masks. The SVG is dynamically injected using JavaScript. The banners work fine in all browsers I tested locally, but when I upload them in HTML5 Studio, the mask stops working, meaning it is not visible in the preview window. When I export the banners in HTML5 Studio and open the modified files on my local machine, the masks are back and working again. The preview window uses an iframe to embed the banner. When I open the target URL of the…

Hi I am having some trouble testing some html5 banners produced in Adobe edge animate. The problem is when uploading the zip files to adform only some of my composition is shown. The animation works fine in adobe egde stage and preview in browser. After 'publish' i can also open the html file that was created and view in browser.. It is only pm adform it does not work. Help is needed asap!! Thanks in advance /Felicia

Hi! We are having some issue where the SVG clipping path is not working. It works locally and on our server but not when its beeing uploaded to the adform studio preview. We have tried the solution suggested in a previous thread ( /support/adquestions/html5-banners/inline-svg-masks-not-working-when-banner-is-shown-in-html5-studio-preview/ ) but this does not seem to solve our issue, although it the problem seem similar Any help would be appreciated! regards j

Hi, When I upload a HTML banner to the platform, special characters don't display properly in Firefox (for example é, à û,...) When I view the banner directly in the browser, without the platform, everything shows up fine. I opened up the console and see there is an error saying the charset is not declared, but the HTML file definitely has it defined as UTF-8. The work around is to encode the text, but as you'll understand it's easy to forget it :-) Is there a way to solve this problem?

Hello, I've made some HTML5 banners with an animation in it. Is it possible to start this animation when the banner is in view? I have tried it with the getState function, but that also gives 'visible' back when the banner isn't visible in my viewport. This is my code; [code]var state = dhtml.getState(); if (state === 'visible') { _function(); } else { dhtml.sharedEvents.on('changed:state', function (s) { if (s === 'visible') { _function(); } }); }[/code] Thnx for the help.

Hi! I'm producing HTML banners using Greensocks Tweening libraries, but its sizes is an issue for the max weight for the banners. It says on your site I could include external library source. You don't happen to provide these libraries for developers to use? Thank you!

Hi Team, I was searching the adform site for an example of a mraid tag but unfortunately couldn't find this. Can you please let me know if the following tag is compatible for mraid? <script language="javascript" src="https://track.adform.net/adfscript/?bn=********"></script> <noscript> <a href="https://track.adform.net/C/?bn=********;C=0" target="_blank"> <img src="https://track.adform.net/adfserve/?bn=********;srctype=4;ord=[timestamp]" border="0" width="300" height="…

Hi, does the external CDN loaded CreateJS count towards the "filesize budget"? Thanks

Im using the AdForm video player and I'm trying to listen to when the video has stopped playing. The below is not working for me, any ideas ? VideoPlayer = Adform.Component.VideoPlayer; sources = dhtml.getVar('videoSources', [{ "file": "assets/coke_980x240.mp4" }, { "file": "assets/coke_980x240.webm" }, { "file": "assets/coke_980x240.ogv" }]); vp = VideoPlayer.create({ sources: sources, loop: false, muted: false, autoplay: true, poster: 'images/poster.jpg' }); if (vp) { vp.removeClass('adform-vi…

Hi, I hope this finds you well. I was asked to make a filmstrip html banner for someone and , after a few searches I came across your html5 studio. It looks great but, I was left wondering a few things. How do I sign up to use it? What is the cost involved? Can I save my work in progress? Once a banner is made, can I just download the files and use them on my server or? Can I import the files downloaded into another tool, such as Adobe Edge? Forgive me for all these, most likely, silly qu…

Hey Adform, What is the template called, where you have a banner, which has fixed content inside, which means that when you scroll, the display window is moved, not the content? You might see an example here: http://www.nettavisen.no/ -Christian

Hello. I'm tryning to create a html5 banner, but I'm a complete beginner. I have an background image and i want to different png:s to appear on top of it. First one and then I want that to dissapear and then the other one. I manage to use animation to fade in the fist image, but how can I make it fade out after a while and then make the other image fade in? Sincerely /Gunnar